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For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part. 

How Do I Package a Unit for Shipment to MEECO for Repair?

 

1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail:service@meeco.com
2. All paperwork and packaging must be marked with the RA#.
3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
5. When preparing the unit for shipment, please follow this procedure: –Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and willvoid the warranty on your unit.
6. Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped.) MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit’s return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.
7. You are responsible for all freight charges to and from MEECO. If your unit is covered under our standard or extended warranty, you are monetarily responsible for the freight to MEECO, and MEECO is monetarily responsible its return. Any shipment with inbound freight expense will be invoiced.
8. If your unit is not currently under warranty, you may receive a 10% discount on your unit’s repair if your unit qualifies for the program and if you concurrently purchase an extended warranty. With MEECO’s Compliance 9000 extended warranty, your unit will be covered for one year from the date your serviced unit is returned. For more information, please contact the Sales Administrator at ext.125.For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.

 

How Do I Package a Unit for Shipment to MEECO for Repair Internationally?

 

1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail:service@meeco.com
2. All paperwork and packaging must be marked with the RA#.
3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
5. When preparing the unit for shipment, please follow this procedure: –Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.
6. Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped). MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit’s return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.
7. You are responsible for all freight charges to and from MEECO.
8. When returning items valued over $2,250.00 you must state “clear US Customs through Aries International Customs Brokers” on the returning proforma invoice. (Note: To reduce unnecessary inbound expense, be sure to instruct your subcontracted USA freight forwarder to send the shipment “Gratis” to our Customs Broker and not to send it on a collect basis. Additionally, the return invoice must include a list of the contents, MEECO Return Authorization Number (RA#), declared value and a statement similar as follows: “USA goods being returned to manufacturer for repair. To be returned under outward processing relief.”
9. If US customs value is less than $2,250.00 it may be more economical for you to use a courier service such as UPS, FedEx, or DHL. For higher valued shipments, MEECO has negotiated rates with Aries International Freight Forwarding Company, U.S. phone number 610-461-7500, fax: 610-461-7505 or http://www.ariesgl.com/contact.htm If you elect to ship any return using a different carrier, we will invoice for any additional cost incurred.
10. For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.